Frequently Asked Questions

Everything you need to know about your Rough & Tumble gear.

How long does shipping take?

Standard domestic orders are processed within 1-2 business days and typically arrive in 3-5 business days. International shipping times vary based on location but generally take 7-14 business days.

What is your return policy?

We offer a 30-day return policy on all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your exchange or refund process.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for our slim-fit items or sizing down for our oversized collections.

Are your materials sustainably sourced?

Yes, at Rough & Tumble we prioritize durability and ethics. We use organic cotton, recycled polyesters, and work exclusively with fair-trade certified manufacturing partners.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.